Versand

Order Processing
All orders will be processed and shipped within 1–3 business days after payment is confirmed (excluding holidays).
Processing time does not include shipping time.
In case of special circumstances, such as low stock or peak order periods, we will contact you promptly and provide an estimated shipping date.

Shipping Areas
We currently offer shipping to selected international regions.
Available shipping destinations will be displayed at checkout.

Shipping Fees
Shipping fees are calculated based on the destination and order type.
The system will automatically display the shipping cost at checkout.
Some promotions or bulk orders may be eligible for free shipping—please refer to the website for current offers.

Delivery Time
Orders typically arrive within 7–25 business days, depending on the destination country and customs processing times.
Please note that holidays or special circumstances (such as global disruptions) may cause delays.

Order Tracking
Once your order is shipped, we will provide a tracking number via email or SMS, so you can monitor your shipment at any time.
If you have not received tracking information, please contact us at hello@zesenaigames.com. 

Customs and Import Taxes
All applicable customs duties and import fees are included in the product price or shipping cost. No additional charges are required.

Shipping Issues
If your package is lost, damaged, or delivered incorrectly, please contact us within 7 business days of receiving your order hello@zesenaigames.com. 
We will verify the order and assist you with a replacement, refund, or other resolution.

Shipping Notes
Please ensure that all shipping information is accurate, including recipient name, full address, and phone number.

If shipping fails due to incorrect information, any additional shipping costs will be the responsibility of the customer.

Some remote locations may require additional delivery time—thank you for your patience.